Glendenning’s Résumé
Glendenning McGregor Cram
PROFESSIONAL EXPERIENCE
At MacLaren McCann Advertising, I built and maintained web pages for GM, including custom minisites and vehicle overview pages. As web consultant at The Globe And Mail, I created and maintained the web experience for over 30 cobrand clients, including all major banks and many financial firms, representing millions of dollars in revenue. This involved integrating Globe news and financial data seamlessly with client websites. To accomplish this, I devised innovative ways to combine content from various sources and systems, and worked closely with client management and developers to define requirements and resolve issues. I have also created custom graphics, documentation, and promotional and educational materials, online and in print, and trained and supervised web producers. Current projects include e-business applications for Facebook. My work combines creativity, attention to detail, people skills and multitasking. I am also a skilled artist in a variety of media.
Tools/Skills: XHTML, JavaScript, CSS, Adobe CS3 (PhotoShop, Illustrator, Flash, DreamWeaver, InDesign), MS Office, FrontPage, Visual Studio, Homesite, AJAX, XML/XSL, PHP/SQL, JSP, SVN CMS, Omniture Site Catalyst, MyEclipse, Struts, FireBug, Perl/CGI, cross-browser support. PostScript, APL
2011
Angoss Software Corporation
Web Developer
Projects
- Building up a complex WordPress site for a predictive analytics software firm.
2011
Sutton Compliance
Web Developer
Projects
- Developing an e-commerce site for auto safety products using PHP/SQL
2010 – 11
York University
Manager, Knowledge Management and Communications
Projects
- Created websites, newsletters, social networking strategies and multimedia materials for York University’s ACT For Youth and Social Work in Nigeria projects, and Black Creek/Jane-Finch community organizations
- Worked with academic, community and youth stakeholders to define strategies and fulfil requirements
- Developed a central repository for research materials and local resources, serving both academic and community stakeholders
Sites
- Black Creek Community Collaborative: http://blackcreekcapacity.ca/
- ACT For Youth Project: http://yorku.ca/act
- Nigerian Association of Social Work Educators: http://blackcreekcapacity.ca/naswe/
- University of Benin Observatory: http://yorku.ca/act
- Black Creek Connect: http://blackcreekconnect.ca
2009
Chief Electoral Officer
Web Developer
Projects
- Created and converted documents for the Elections Ontario website
- Updated maps of electoral districts
2008 – 09
MacLaren McCann Advertising
Web Developer
Projects
- Developed customer-facing pages for the General Motors website
- Created new pages based on PhotoShop wireframes/comps, using XHTML, JavaScript and CSS, and incorporating Flash media
- Implemented custom minisites for special purposes, including GM re:invention, Chevrolet Hockey, Student Bonus, and vehicle description and comparison pages
- Work with clients, marketing and technical staff to develop and implement requirements.
2000-08
ctv(Bell)Globemedia – The Globe And Mail
Consultant, Web Solutions
Projects
- Developed and implemented custom branding solutions for Globe and Mail content, in English, French and Chinese, on public websites of leading financial and communications companies, including lesaffaires.com (Groupe Transcontinental), Investors Group and Toronto Stock Exchange, MSN/Sympatico and CTV.
- Implemented and maintained white-labeled Globe content on private client websites, including Royal Bank, TD Waterhouse, CI, Manulife and Empire Life.
- GlobeinvestorGOLD: Designed and implemented Stock Heatmap and Mobile browser versions of this leading investor site.
- globeadvisor.com: responsible for creation and maintenance of leading website for Canadian financial advisors, including Breaking News and Education Centre, Tutorial, contests and promotional print materials
1995-00
Reuters Information Services (Canada) Limited
Coordinator Internal Communications
Responsible for promoting and increasing integration
between groups within the Reuters Information Management Group and with
other areas of the company worldwide, through the development,
implementation and support of innovative means of communications.Projects
between groups within the Reuters Information Management Group and with
other areas of the company worldwide, through the development,
implementation and support of innovative means of communications.Projects
- Designed, created and maintained a set of websites for the global Information Management Group, with sites in Canada, UK, USA and Singapore
- Designed, created and maintained the website for the Reuters Toronto office, including Human Resources and Corporate Services functions
- Supervised developers and worked with consultants in creating web-enabled databases and interfaces, including
- Employee directory, with photos and personal information
- Site for managing, tracking and reporting data group projects
- Data analyst training site
- Online library of procedures and database documentation
- Financial markets coverage reports from the mainframe
- Global market descriptions
- Edited, designed and published a semi-annual newsmagazine (24pp. 4-colour glossy; circulation 4,000) for data, development and marketing staff worldwide
- Chaired the Data Group Promotion Committee
- Developed and delivered training to staff on software and systems
- Created internal and external marketing materials, including audio-visual presentations, posters, booklets, leaflets and multimedia displays
1988-95
I.P.Sharp/Reuters, Toronto
Senior Documentation Specialist
- Wrote, designed, edited and produced user and system documentation for PC-based, UNIX and mainframe software products
- Created graphic and text marketing materials, including brochures, materials for client and in-house presentations, software user interfaces and on-line help systems
- Developed and implemented training sessions for clients and co-workers
- Served on Documentation Guidelines and Quality Assurance Committees
- Dealt with corporate clients in determining documentation requirements
1987-88
Computer Systems Centre, Toronto
Apple/Compaq Software Support Coordinator
87
K-Ram, Toronto
Independent desktop publishing consultant
85-87
Business World Systems, Toronto
Desktop publishing specialist
81-84
Metro Toronto Language School, Toronto
Teacher
81-82
Discovery Magazine, Toronto
Art director
79-80
Naskapi LINC Project, Schefferville, Quebec
Teacher (Native adult education)
77-79
Ecole de langues Proctor-Barr, Montreal
Teacher
75-77
Knob Lake Secondary School, Schefferville
Teacher
EDUCATION
FORMAL
1984
McGill University, Montreal
Master of Education: English as a Second Language
1978
Concordia University
Graphic Design
1975
McGill University
1G (B.Ed equivalent): ESL/Social Sciences
1975
McGill University
Bachelor of Arts (Honours): Anthropology/Linguistics
PROFESSIONAL
American Mgt Association
The Effective Facilitator
Simplex Problem-Solving
Breakthrough Negotiation Skills
Simplex Problem-Solving
Breakthrough Negotiation Skills
Learning Tree
Developing a Website
Intranet Communications
Intranet Communications
Waterloo
Communicating with Impact
Project Management
Project Management
Kepner Tregoe
Problem Solving & Decision Making
MICA
Managing Yourself/Leading Others
On-Line User Documentation
Developing User Documentation
On-Line User Documentation
Developing User Documentation
Reuters
Introduction to Financial Markets
User Vision
Developing User Documentation
I.P. Sharp Associates
Introduction to APL
Apple Canada
Apple Support Coordinator Course
OTHER
Citizenship
Canada, UK
Languages
English, French
